We are women, twins, and our family name is Kim.
Kimsister is a brand for women only.
Kimsister uses ‘!’ an exclamation mark instead of the
letter I to symbolize our approach to our brand: we want woman to be as
comfortable together as sisters.
Kimsister loves customers!
No matter your age, country, color or shape!
Kimsister helps you to be beautiful inside (Skincare) and outside (Makeup)
If our customer is looking for some items from
Korea, or customer needs products not in kimsister shopping mall,
we will find
for you.
In addition, if customer needs our helps we will try to help our best.
However, if customer could not supported
English in detail, we will try to support other languages by Email,
like Vietnam, Chinese, Germany, Dutch, French,
Indonesian, it could be possible to be supported but only by email.
Email : kimsister.com@gmail.com
If customer has inquiries please post on 1:1 Board.
1:1 inquiry : one to on bulletin board.
Kimsister will be supported one-to-one bulletin boards and
customer get the fastest answers.
Post : #236 Iparkforestgate, Tongil-ro 1010, Enpyong-gu, Seoul,
Korea, Republic of. .
Customer service center could be supported business hour as of Korea
local time.
(Korean standard Time)
Mon to Friday 9am – 6pm.
But if customer has urgent issue we will do to our best not only
business hour.
So, please let us email or 1:1 board.
Yes, Kimsister offers free shipping.
Kimsister ship to189 countries by DHL or FedEx to your doorstep
Please go to this tracking website and put tracking number and then you can find out.
Please contact Kim Sister Service Center as below.
Email : kimsistr.com@gmail.com
Email : kimsistr.com@gmail.com
1:1 inquiry : one to on bulletin board.
Kimsister will be supported one-to-one bulletin boards and sisterZ(customers) get the fastest answer
Shipping times depend on the chosen Shipping Method and your location.
Public holidays and weekends are excluded when calculating estimated delivery time.
Korea post estimated delivery time is 7~15days.
EMS estimated delivery time is 3~7days.
DHL estimated delivery time is 3~5days
Our Motto is save the Earth.
We try to use recycling paper and reduce plastic bag and stiloform.
Pack the product so that it is not broken or damaged.
First join with our website, choose the goods, put your post
information, select items and pay them on the our website.
We accept payment via PAYPAL.
You can pay with your paypal balance or with your Credit/debit card Visa, Paypal and Union pay.
You can cancel your order in 10hours after your order.
We accept returns within 14 days after receiving an item
Refunding time is in 2 weeks after
receiving item to you, and the item must be the "original" and in
"brand new" condition.
Also the shipping costs are the sisterZ(customer)'s
responsibility for return
Yes, the product you have opened will not be refunded.
However, if the situation is caused by allergic reaction,
please contact the customer center and we will give you a refund after the proper verification procedure.
Customers are fully responsible for any of customs related
issues, such as Customs Taxes, Import Taxes, Value added Taxes, and so on.
Customers are required to pay charges such as customs fee, service fee,
administration fee, warehousing fee whatsoever related with customs.
Customs
issues vary by countries, so customers need to contact local customs office for
detailed information to avoid potential problem
We always declare packages as GIFT.
We do our best to avoid this situation, but we cannot guarantee it will not get caught on customs.
If some charges occur, it is the buyer's responsibility since it is beyond our control.
Yes, if you order cancel also your coupon is refundable.
However, the coupon also have..
